Privacy Policy

Effective Date: June 21, 2025

1. Introduction
Assistral (“we,” “us,” or “our”) operates https://www.assistral.com and provides an AI-powered voice agent to facilitate appointment bookings via phone calls. This Privacy Policy explains how we collect, use, disclose, and protect your Personal Information when you visit our website or interact with our phone‑based booking service.

2. Information We Collect

  • Contact Information: name, phone number, email address, and time‑zone.

  • Appointment Details: requested date and time, reschedule or cancellation requests.

  • Call Data: call recordings (with your consent), call date/time, call duration, and call metadata.

  • Usage Data: website interactions (IP address, browser type, pages visited) and SMS logs (message content, delivery status).

3. How We Use Your Information

  • Appointment Management: to schedule, confirm, reschedule, or cancel appointments.

  • Communications: to send SMS and email confirmations, reminders, and updates.

  • Customer Support: to respond to inquiries and troubleshoot issues.

  • Compliance & Quality: to monitor and improve service quality and to comply with legal obligations.

4. SMS Messaging Practices
We send transactional SMS messages (appointment confirmations, reschedules, cancellations) via a registered A2P 10DLC campaign. Each message will include:

  • Our brand name (“Assistral”)

  • “Msg & data rates may apply.”

  • “Msg frequency varies.”

  • HELP instructions (“Reply HELP for help or contact info@assistral.com.”)

  • Opt‑out instructions (“Reply STOP to unsubscribe.”)

5. Consent & Opt‑In/Opt‑Out

  • Consent: By providing your phone number on our website or verbally during a call, you consent to receive SMS messages as described above.

  • Opt‑Out: You may opt out at any time by replying STOP; you will receive a final confirmation text. To re‑subscribe, contact us directly.

  • Help: For assistance, reply HELP or email info@assistral.com.

6. Data Sharing & Disclosure

  • We do not share, sell, or rent your Personal Information to third parties for marketing.

  • We may disclose information to:

    • Service Providers (e.g., telephony/SMS vendors) solely to perform services on our behalf under strict confidentiality obligations.

    • Legal Authorities when required by law or to protect our rights.

7. Third‑Party Services
We rely on third‑party platforms (e.g., calendar providers, telephony/SMS gateways) to deliver our services. These providers process data on our behalf under GDPR, TCPA, and other applicable regulations.

8. Data Security
We implement industry-standard technical and organizational measures (encryption, access controls, secure servers) to safeguard your data against unauthorized access, disclosure, or alteration.

9. Data Retention
We retain your Personal Information only as long as necessary to fulfill the purposes described here or as required by law (typically up to 1 year after last contact), after which it is securely deleted or anonymized.

10. Your Rights
Depending on your jurisdiction, you may have the right to:

  • Access or obtain a copy of your Personal Information.

  • Rectify inaccurate or incomplete data.

  • Request deletion (“right to be forgotten”).

  • Restrict or object to processing.

  • Withdraw consent at any time (without affecting prior processing).

To exercise any of these rights, contact info@assistral.com or call (212) 470‑1637.

11. Children’s Privacy
Our services are not directed to children under 16. We do not knowingly collect Personal Information from minors. If you believe we have inadvertently collected such data, please contact us for deletion.

12. Changes to This Policy
We may update this Privacy Policy periodically. We will post the revised policy with a new “Effective Date” on our website and, where appropriate, notify you by email.

13. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: info@assistral.com
Phone: +1 (212) 470‑1637

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